Terms and Conditions of Sale
Wood Green Timber Company Limited
Company No. 1577618 | VAT No. 355170268
Head Office: 289–295 High Road, Wood Green, London N22 8HU
Branch: Coopers Lane, Northaw, Potters Bar, Hertfordshire EN6 4NE
Phone: 020 8888 7777 (Wood Green) | 01707 642361 (Potters Bar)
Email: sales@woodgreentimber.com
- General
1.1 All sales and contracts entered into by Wood Green Timber Company Limited (“the Company”) are subject to these Terms and Conditions. No variation shall be valid unless agreed in writing and signed by a Director.
1.2 These Terms and Conditions take precedence over any terms or conditions submitted by the Customer unless expressly agreed otherwise.
1.3 Any clerical errors or omissions in our documents may be corrected without liability.
- Prices and Quotations
2.1 All prices quoted are exclusive of VAT unless otherwise stated.
2.2 Prices are subject to change without notice due to material fluctuations, exchange rates, or supply chain conditions.
2.3 If applicable, price adjustments due to third-party supplier changes will be reflected in your invoice.
- Payment Terms
3.1 Payment terms are strictly as stated on our invoices. Time of payment is of the essence.
3.2 Accepted payment methods:
- In-store: cash, card, bank transfer
- Online: card only
- Deliveries: card/cash on delivery or full prepayment
3.3 Cutting services require full payment in advance before any work commences.
3.4 For approved trade credit accounts, payment terms are strictly 30 days from date of invoice.
- Title and Risk
4.1 Risk in the goods passes to the Customer at the time of collection or delivery.
4.2 Title remains with the Company until full payment has been received.
4.3 In the event of non-payment or insolvency, the Company reserves the right to recover goods or proceeds of sale, and to enter premises to do so.
- Delivery
5.1 Delivery is kerbside only. Our drivers will assist with unloading but do not enter customer premises.
5.2 Delivery is subject to stock availability and is usually next working day (sometimes same day by prior arrangement).
5.3 Delivery charges vary by zone and are listed on our Delivery page. Additional charges apply in congestion charge areas.
5.4 The Company is not liable for any delay in delivery due to circumstances beyond our control (including weather, supply delays, or force majeure).
- Returns and Cancellations
6.1 Customers may return unused, resaleable goods within 30 days of delivery/collection at their own cost.
6.2 A collection fee may apply if return pick-up is requested.
6.3 Refunds will be made to the original payment method within 14 days of inspection.
6.4 Goods must be returned in resaleable condition. A deduction of up to 20% may apply for damaged or unsaleable items.
6.5 Refunds are not available on the following:
- Cut-to-size or bespoke items
- Opened liquids, chemicals or adhesives
- Bagged or plaster-based products
- Short-life goods (e.g. perishable items)
- Non-stock items ordered in specially
6.6 For more information please see our Returns page.
- Cut-to-Size Services
7.1 We offer cutting services for sheet materials only.
7.2 All cut items are non-refundable.
7.3 Accurate measurements must be supplied by the Customer. We accept no liability for incorrect measurements provided.
7.4 Full payment is required before cutting begins.
- Limit of Liability
8.1 The Company makes no warranty as to the suitability of goods for any particular purpose.
8.2 Liability for defective goods is limited to the value of the goods supplied.
8.3 The Company is not liable for any consequential or indirect loss, including economic loss or loss of profit.
8.4 Faulty or damaged goods must be reported within 48 hours of delivery/collection. Email: sales@woodgreentimber.com with photos and description.
- Specification and Description
9.1 All descriptions, sizes, weights and technical information are approximate.
9.2 Customers are responsible for checking suitability before purchase or installation.
- Processing and Special Orders
10.1 All goods processed or modified by or for the Customer are done so entirely at the Customer’s risk.
10.2 Special order items and non-stock products ordered in specifically for the Customer are non-returnable.
- Force Majeure
11.1 The Company shall not be held liable for failure or delay due to acts of God, strikes, transport issues, shortages, or any event beyond our control.
- Governing Law
12.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
12.2 All disputes shall be subject to the exclusive jurisdiction of the English courts.
- Privacy
13.1 Customer data will be handled in line with UK GDPR regulations. Please see our Privacy Policy here.
Promotions
From time to time, Wood Green Timber may offer special promotions or discounts either in-store or online. These offers are subject to their own terms and conditions, which will be clearly stated at the time the promotion is active.
Promotional offers:
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Are only valid for the period specified.
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Cannot be applied to past purchases or combined with other offers unless stated.
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May have specific spend thresholds, exclusions or limitations.
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Cannot be exchanged for cash.
We reserve the right to amend, suspend or withdraw any promotion at any time without prior notice.
For current promotional terms and eligibility, please refer to our Promotions page, website banners, product pages, or ask in store.