Frequently Asked Questions

Welcome to our FAQ page. Whether you're a first-time visitor or a long-time customer, you'll find answers here to the most common questions about our products, services, deliveries, and more.

General

What products do you sell?
We supply a wide range of timber and sheet materials for construction and joinery, including PSE, CLS, treated timber, MDF, plywood, OSB, decorative panels, fencing materials, insulation, fixings, tools, and much more.

Do you sell to the public or just to trade?
We supply both! Whether you're a tradesperson or a DIYer, you're welcome to shop with us in-store or online.

Timber & Sheet Cutting

Do you offer a timber cutting service?
We offer a cut-to-size service for all sheet materials like plywood, MDF, OSB and more. We do not cut planks, timber lengths or battens, as our equipment is designed specifically for sheet materials.

Is cutting charged separately?
Yes — cutting is a chargeable service and can cost up to £1 per cut, depending on the complexity of the cutting list. We don't display cutting prices on the website as they vary, but feel free to ask us for a quote.

Ordering & Collection

Can I buy directly from your timber yard?
Yes — you're welcome to walk in and buy what you need. There's no need to pre-order unless you're having sheet materials cut, in which case it's always best to call ahead to avoid waiting.

What payment methods do you accept?
In-store we accept cash, card, and bank transfer. Online orders are card-only for now. Trade customers can apply for either a cash account or a credit account, and retail customers are welcome to open cash accounts too.

Can I collect an online order from your yard?
Absolutely — just select “collection” at checkout. If you need your sheets cut, we recommend giving us a heads-up so we can get it ready for you in advance.

Delivery

Do you deliver timber and building materials?
Yes — we offer reliable local delivery, usually next working day if everything is in stock. We may be able to offer same-day delivery if you call and we're not too busy (not available via online checkout).

How much does delivery cost?
Our delivery charges vary depending on your location:

• Local Zone: £20.00 + VAT for orders under £499.00 + VAT — FREE over that.

• Next Zone: £35.00 + VAT under £500.00 — drops to £20.00 + VAT above that.

• Final Zone: Flat fee of £50.00 + VAT.

• Congestion Zone (Central London): Additional charges apply.

Sustainability & Sourcing

Where do you source your timber from?
All our timber comes from Scandinavia, known for its superior quality. Our suppliers are based in the UK and are all certified.

Are your products environmentally friendly?
Yes — we are fully FSC® and PEFC™ certified, which means our entire supply chain meets strict standards for sustainable forest management and ethical sourcing.

Products & Availability

Do you stock fire-rated materials?
Yes, we supply fire-rated MDF and plywood to order, usually within 2–3 working days. We also stock fire-rated plasterboard and specialist boards like Magply, which is A1 non-combustible.

Do you sell insulation products?
Yes — we stock a full range including:

• Loft Insulation (Isover rolls)

• Insulation Boards (Celotex, Kingspan, Recticel depending on stock)

• Roof Insulation (Actis hybrid reflective systems)

• Sound Insulation (RWA45)

Do you offer bulk discounts?
We’re happy to offer trade pricing or discounts for bulk purchases — just get in touch with the team to discuss your order and we’ll do our best to help.

Are your materials suitable for outdoor use?
Many of our products are treated or rated for external use, such as pressure-treated timber, fencing, sleepers, and exterior-grade sheet materials like marine ply and OSB3.

If you still have questions, feel free to call us, drop in, or message through the contact page — we’re always happy to help.

Additional Frequently Asked Questions

Do you offer timber cutting services?
Yes, we offer a cut-to-size service for all sheet materials such as plywood, MDF, OSB and more. Please note we don’t currently cut planks, battens, or timber boards to length, as our saw is set up specifically for sheet cutting.

What types of timber do you stock?
We stock a wide range of softwood and hardwood timber for both construction and joinery, including treated timber, CLS, PSE, featheredge, and more. We also carry a variety of sheet materials such as plywood, OSB, MDF and decorative panels.

Can I get same-day delivery on timber or sheet materials?
In some cases, yes! While our standard delivery is next working day (if stock is available), we may be able to offer same-day delivery for urgent orders if you call us — availability depends on how busy our schedule is.

Where does your timber come from?
All our timber is responsibly sourced from Scandinavia via certified UK suppliers. We are both FSC® and PEFC™ certified, meaning we support sustainable forest management and traceability throughout the supply chain.

Do you supply timber to both trade and retail customers?
Yes! We welcome both trade and DIY customers. Trade customers can open cash or credit accounts, while DIYers can shop with us freely or open a cash account if they wish.

Can I place an order online and collect in-store?
Absolutely. Our website accepts online orders for collection or delivery. If you're collecting and need sheet material cut to size, we recommend contacting us ahead of time so we can minimise your waiting time.

Do you offer discounts for bulk orders?
Yes — if you’re buying in larger quantities or placing regular orders, get in touch and we’ll see what we can do. Trade customers often benefit from better pricing on larger projects.

Are your products suitable for outdoor use?
Many of our timber products are treated for outdoor use, such as fence posts, sleepers, gravel boards and treated carcassing timber. We also stock sheet materials like marine ply and OSB3 suitable for exterior applications.

Do you stock fire-rated building materials?
Yes, we can supply both fire-rated MDF and plywood sheets to order, typically within 2–3 working days. We also stock fire-rated plasterboards and specialist boards like Magply (A1 non-combustible).

What brands of insulation do you stock?
We stock high-quality insulation brands including Isover (for loft and sound insulation), Actis (for reflective roof insulation), and boards from leading manufacturers like Celotex, Recticel, and Kingspan depending on availability.